1. Q. What do I have to do to get a refund.
Answer : If you are returning your entire order within 8 days of receiving it, we will give you a refund for the full amount debited from your card. Postage will not be refunded if only part of the order is returned for a refund. There are conditions that you have to satisfy for us to do this. For further information please click this link.

If after the 8 day period we will still offer a refund to any customer wishing to return goods for up to 30 days from placing their order. The only thing that isn't refunded in this case is the original postage cost paid by you.

In either of the above situations, please enclose your name, address, telephone number and email address used when placing your order. For further information please click this link.

Exchanges - We are happy to exchange any goods that have not been used or opened. Please enclose your name, address, telephone number, email address used when placing your order and of course the items that you would like to exchange and the items you would like to exchange them for!
Please note that you are responsible for the goods return and the cost of postage. We will not charge further postage on goods that are exchanged.

2. Q. Do you do a printed catalogue?
Answer : No, I'm sorry, at present we only have the on-line catalogue from which you can purchase out products via our shopping cart and secure server. We hope to have a catalogue in the future but one reason for not having a catalogue is due to us increasing our range of beads on a weekly basis, the catalogue would be out of date straight away! We currently have over 2500 types of beads and it's still growing. We plan to put our entire range on-line but it's just the pictures which are slowing us down.

3. Q. When I click the 'add' button nothing happens, nothing is added to my shopping cart?
Answer : It's all to do with cookies! not wanting to get too technical, cookies store information that you the 'user' enters through the web page. The cookie that our website and your computer exchanges will hold 4000 characters of information, this is the info in the shopping cart. However in order for the shopping cart system to work, your web browser (Internet Explorer or Mozilla FireFox are the most popular) have to accept cookies. To enable cookies on your browser please follow one of the charts below. These steps will only work on PC and not Apple machines. The Apple instructions will follow shortly.

If you are using a computer on a network (most work places use them) it may not be possible to alter your cookie settings. You'll need to talk to your network administrator or a techy who can help.

5. The bead shop states that it is secure but the padlock doesn't come on or the webpage address doesn't start 'https://'. Which bit is secure?
Answer : We use a secure server for the most important information that you enter, which are your card details. For this you have to click 'Enter Card Details'. From here you will be taken to our secure server at which point the padlock, where appropriate, will lock on your browser and the 'https://' text will appear at the beginning of the menu bar.

5. Do you do wholesale prices?
Answer : The larger quantities, 100 or 1000, shown on the webpages are our wholesale prices. If you work out the unit cost in each case you will find the cost very low! Some products we can sell in larger quantities but you will have to email usor phone us for further information.

7. Should I worry about the warning given on some of the packaging?
Answer : The warning given refers to Proposition 65. Something that by Calafornian law (USA) has to be printed on products that use a certain list of chemicals used in their manufacture!
The nitty gritty....
In November 1986, Californians approved an initiative (Proposition 65) to address exposure to toxic materials. More than 750 chemicals, some of which are naturally occurring and some synthetic, have been included in Proposition 65. Under this law, businesses are required to provide a “clear and reasonable” warning before knowingly or intentionally exposing anyone to a listed chemical. All companies that sell products in the State of California are required to comply with Proposition 65 labeling. It doesn’t matter how much or how little of a substance exists in any product: if it has any at all, or may contain any, it must be labeled with this warning.
Proposition 65 is not a requirement of any other state, and it is NOT a mandate of the United States Government or any of its departments. Because Beadalon cannot control the final destination of our products, we voluntarily apply warning labels to the products that fall under Proposition 65 in the event they are purchased in California.
 
The Specifics
The two chemicals that some Beadalon products contain are Nickel and/or Lead. Many of the plated findings sold by Beadalon and other jewelry companies contain either a Nickel flash prior to being plated with Silver or Gold, or are plated Nickel. Nickel plating can also be referred to as imitation Rhodium. Some base metal findings made of Brass may contain minute amounts of Lead. In some cases, minute amounts of Lead have been found in handles of tools.
Customers concerned about these chemicals may take steps to reduce exposure to them. Limit the use of Nickel-plated items, replace Gold-plated and Silver-plated findings when the plating has worn off, and wash hands after using any tool. Avoid ingestion of these and any Beadalon products.

The Proposition 65 list is updated at least once a year. For specific information on Proposition 65, please go to www.oehha.org/prop65.html